Best Sellers
Trends don’t wait - neither should you
Merry Christmas
SEASONS
limited time
Celebrate the Holidays in Comfort and Style with Women's Christmas Hoodies & Sweatshirts.
FAQs
A: Placing an order is easy! Simply:
- Browse our collections and click on the item you love.
- Select your size and colour (if applicable) and click "Add to Bag".
- When you're ready, click the bag icon in the top right and select "Checkout".
- Follow the steps to enter your delivery details, choose a shipping method, and complete your payment. You'll receive an order confirmation email straight away!
A: No, you can check out as a guest. However, creating a free account allows you to:
- Save your address and payment details for faster checkout.
- Track your orders easily.
- View your full order history.
A: No problem! Click on "Login" at the top of the site and then select "Forgot your password?". Enter the email address associated with your account, and we'll send you a link to create a new one.
A: We start processing orders very quickly to get your items to you ASAP. If you need to change or cancel your order, please contact us immediately athelp@shoppora.co.ukwith your order number. We can only cancel or modify orders that have not yet entered the packing process.
A: We accept all major payment methods for your convenience, including:
- Visa, Mastercard, and American Express
- PayPal
- Apple Pay
- Google Pay
A: Absolutely. Your security is our top priority. We use SSL (Secure Sockets Layer) encryption to protect your personal and payment information. All payments are processed through a PCI-DSS compliant gateway, meaning your card details are never stored on our servers.
A: We offer the following delivery options to the UK:
- Standard Delivery (3-5 Working Days): £3.99 or FREE on orders over £50.
- Express Delivery (1-2 Working Days): £5.99.
- Next Day Delivery: £9.99 (Order before 2 PM for next-day delivery).
A: Delivery times depend on the service you select at checkout. Please note that these are working day estimates (Monday-Friday, excluding bank holidays). You will receive a tracking email as soon as your order is dispatched.
A: First, please check the tracking information in your dispatch email. If the estimated delivery date has passed, please contact us athelp@shoppora.co.ukwith your order number, and our team will investigate it for you immediately
A: We want you to love your purchase. If you're not completely happy, you can return any unworn, unwashed items with their original tags attached within28 daysof receipt for a full refund.
A: To start a return, please follow these steps:
- Log in to your account and go to 'Order History'.
- Select the order and item(s) you wish to return.
- Print your returns note and postage label.
- Pack the item securely in its original packaging, attach the label, and drop it at your nearest Post Office.
A: For change-of-mind returns, the customer is responsible for the return postage cost. The cost of the return label will be deducted from your refund. If you received a faulty or incorrect item, we will gladly cover the return postage costs.
A: Once we receive your return at our warehouse, it takes5-10 working daysto process the refund. The refund will be issued to your original payment method. Please allow additional time for the funds to show in your account.
A: We don't offer direct exchanges. The quickest way to get a different size or colour is to return the original item for a refund and place a new order for the item you want.
A: Yes, our website's live inventory is very accurate. If an item is available to purchase on the site, it is in our warehouse. If an item is out of stock, the size/option will be greyed out
A: We restock popular items regularly! If your size is out of stock, you can usually sign up for a 'Restock Alert' on the product page. We'll send you a one-time email when it's back in.
A: We do our best to represent colours accurately. However, due to lighting and screen calibrations, the colour you see may vary slightly from the actual product.
A: You can find our comprehensive size guide within the product category to help you find the perfect fit. Each product page also has a link to this guide.
A: We take your privacy seriously. We only use your data to process your orders and improve your shopping experience. We never sell your data to third parties. You can read our full, detailed policy on our Privacy Policy page.
A: Our friendly customer service team is here to help! The best way to reach us is via email athelp@shoppora.co.uk. We aim to respond to all enquiries within24 hours during our business hours (Monday-Friday, 9 AM - 5 PM).
